These days, the most common form of feedback is found online, especially with the emergence of social media channels like Twitter. With the new Zendesk plugin for Seesmic Desktop, your support team can turn those tweets into Zendesk tickets, and make sure those types of comments never go unanswered.
Original air date: Wednesday, April 20, 10AM PST
These days, the most common form of feedback is found online, especially with the emergence of social media channels like Twitter. With the new Zendesk plugin for Seesmic Desktop, your support team can turn those tweets into Zendesk tickets, or "twickets," and make sure those types of comments never go unanswered.
Join us as we invite Liza Sperling, Director of Corporate Relationships, to discuss the Zendesk integration with Seesmic Desktop.
In less than an hour, you will learn:
- How to turn tweets and comments into actionable items
- How to manage all of your customer support inquiries in one application
- How to use the Zendesk Plugin in Seesmic Desktop to leverage internal collaboration
Ideal for: Zendesk customers
Time: 1 hour
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